All of EnvyTheme’s items come with 6 months of support and free lifetime updates for your Plugins.
Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.
If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base.
Envato clarifies the item support policy here.
We have an advanced to handle your requests. Support is limited to questions regarding the plugin’s features or issues that are related to the plugin.
We are not able to provide support for code customizations or third-party plugins.
If you need help with anything other than minor customization of your plugin, we suggest enlisting the help of a developer.