All of EnvyTheme’s items come with 1 year or lifetime support.
If you buy an annual plan for Hixo then you will get 1-year customer support and theme update. For a lifetime plan, you will get lifetime customer support and theme
We have an advanced to handle your requests. Support is limited to questions regarding the theme’s features or issues that are related to the theme.
We are not able to provide support for code customizations or third-party plugins.
If you need help with anything other than minor customization of your theme, we suggest enlisting the help of a developer.