EnvyTheme’s items come with six months of support and free lifetime updates.
Once the support duration passes, you have the opportunity to extend support coverage up to 6 or 12 months further.
If you choose not to extend your support, you can submit bug reports via email or item comments and access our online documentation to further understand the details.
The Envato clarifies the item support policy here.
Support is limited to questions regarding the item’s features or issues. Standard support does not cover any customization or third-party extension support.
If you need help with anything other than minor customization of the item, we suggest enlisting the use of a developer.
How To Start Receiving Support?